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Appointment System

We appreciate that we are a very busy surgery and understand the frustrations of our patients when trying to obtain an appointment. We are constantly looking at new ways of increasing capacity.

All our appointments are booked through a computerised system which will allow you to book any available appointments by phone or in person. You can also book a number of appointments online. We can also provide telephone appointments in some cases.

If you feel you may need more time to discuss all your issues with the doctor, please advise the receptionist who will book you an extended appointment.

We will always try and make sure we have the right balance of each appointment available for booking.

Whilst we aim to predict the number of appointments needed to match demand, on some days there are just more people wanting to be seen than there is time to see them. On these occasions we may ask if you feel the problem must be dealt with the same day. If you feel this is the case we will try to accommodate you where possible, and you may be offered one of the following.


Telephone Triage

The practice can offer a telephone triage, if it is felt that the problem cannot wait. If you are happy to be seen at one of the HUB clinics, the GP will book you in and let you know.


Access to Evening and Weekend Appointments at the HUB Sites

Appointments with a GP, nurse, healthcare assistant and physiotherapist are available at evenings and weekends from six different GP Hubs which are spread across the city.

Appointments are available; 6pm - 10pm on weekdays and 10am - 6pm at weekends and bank holidays, including Christmas day and Easter Sunday.

Appointments can be booked by contacting the surgery within the usual opening hours or by contacting NHS 111 or the GP Out of Hours service. The services available include:

  • Urgent appointments with a GP
  • Practice Nurse & Health Care Assistant appointments
    (For blood pressure checks, removal of stitches, dressing changes (patients must bring their new dressings with them to the appointment), asthma reviews, diabetes reviews, ear syringing, smears & blood tests).
  • Physiotherapist appointments for assessment of musculoskeletal pain

Advanced Nurse Practitioner Appointments

In addition to our normal GP appointments, patients also have access to our two advanced nurse practitioners (ANP’s). Appointments are all to book on the day. The ANP’s can assess and treat a wide range of minor, short term illnesses, in both adults and children over the age of 2, such as;

  • Earache
  • Cough’s & sore throats
  • Urine infection
  • Skin complaints/ infections
  • Rashes
  • Emergency contraception
  • Vaginal discharge
  • Pain/ injury of neck/ shoulder/ back/ hip/ knee/ foot & hand

The ANP’s are also independent prescriber's which mean they can authorise medications.

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