Every patient has the right to make a complaint about the treatment ot care they have received at Dykes Hall Medical Centre. We understand that we may not always get everything right and, by telling us about the problem you have encounted, we will be able to improve our services and patient experience.
Please speak to a member of staff if you have a concern and they will assist you where possible. Alternatively you can ask to speak to the complaints manager Barbara Bannister.
How to make a Complaint?
- A Complaint can be made verbally or in writing.
- Complaint forms are available from reception.
- Additionally you can complain via email to syicb-sheffield.dykeshallmc@nhs.net
If for any reason you do not want to speak to a member of staff, then you can request that the Integrated Care Board (ICB) investigates your complaint. They will get in touch with us on your behalf.
Sheffield ICB, 197 Eyre Street, Sheffield, S1 3FG syicb-sheffield.primarycare@nhs.net
The time constraint on bringing a complaint is 12 months from the occurence giving rise to the complaint, or 12 months from the time you become aware of the matter about which you wish to complain.
The complaints manager will respond to within three business days to acknowledge your complaint.
We will aim to investigate and provide you with the findings as soon as we can and will provide regular updates regarding the investigation of your complaint.
We will ensure that all complaints are investigated with the utmost confidentiality and that any documents are held separately from the patient's healthcare record.
Advocacy Support
- POhWER support centre can be contacted via 0300 456 2370
- Advocacy People support can be contacted via 0330 440 9000
- Age UK support can be contacted via 0800 678 1602
- The Local Council can give advice on local advocacy services
- Other advocates and links can be found on PHSO
Further Action
If you are dissatisfied with the outcome of you compliant from either Integrated Care Board (ICB) or your GP surgery, then you can escalate your complaint to Parliamentary Health Service Ombudsman PHSO.