Online Appointment Booking Update (from 1st April 2022)
The government are increasing the requirement for GP practices to offer appointments that are bookable online. We have had this facility for some time but are being asked to increase the proportion that are available for online booking.
We will increase this gradually to try to keep access to appointments fair. We will start to phase in appointments that are available to be booked on the day online from 08.30am, when the phone lines open. The eventual goal will be to have appointments that are available to be booked either by phone, online or in person that open at the same time in the morning.
You will need to state whether you wish this to be a telephone consultation or whether you will be attending surgery.
We encourage you to get set up for online access to appointments so that you will be able to make use of this service.
This can be done by contacting reception
We recognise that some people will not be able to use this system, but they are able to ask someone else to do so on their behalf, and we will always have the phone lines open in tandem with online booking.
How to Book an Appointment
If you wish to book an appointment you can do so by either:
Telephone - You can call the surgery and speak to a member of the reception team. Phone lines open at 08.30 each morning. On some days where demand is higher you may experience a longer wait for you call to be answered. We now have a facility on the phone system to queue calls, so you will be told where in the queue you are, it will also inform you when all the appointments for that day have gone.
Online - You can log onto the online services to view appointments available to book. You are able to book routine and on the day appointments.
We appreciate that we are a very busy surgery and understand the frustrations of our patients when trying to obtain an appointment. We are constantly looking at new ways of increasing capacity.
All our appointments are booked through a computerised system which will allow you to book any available appointments by phone or in person. You can also book a number of appointments online. We can also provide telephone appointments in some cases.
If you feel you may need more time to discuss all your issues with the doctor, please advise the receptionist who will book you an extended appointment.
We will always try and make sure we have the right balance of each appointment available for booking.
Whilst we aim to predict the number of appointments needed to match demand, on some days there are just more people wanting to be seen than there is time to see them. On these occasions we may ask if you feel the problem must be dealt with the same day. If you feel this is the case we will try to accommodate you where possible, and you may be offered one of the following.
The practice can offer a telephone triage, if it is felt that the problem cannot wait. If you are happy to be seen at one of the HUB clinics, the GP will book you in and let you know.
Access to Evening and Weekend Appointments at the HUB Sites
Appointments with a GP, nurse, healthcare assistant and physiotherapist are available at evenings and weekends from six different GP Hubs which are spread across the city.
Appointments are available; 6pm - 10pm on weekdays and 10am - 6pm at weekends and bank holidays, including Christmas day and Easter Sunday.
Appointments can be booked by contacting the surgery within the usual opening hours or by contacting NHS 111 or the GP Out of Hours service. The services available include:
- Urgent appointments with a GP
- Practice Nurse & Health Care Assistant appointments
(For blood pressure checks, removal of stitches, dressing changes (patients must bring their new dressings with them to the appointment), asthma reviews, diabetes reviews, ear syringing, smears & blood tests).
- Physiotherapist appointments for assessment of musculoskeletal pain
Advanced Nurse Practitioner Appointments
In addition to our normal GP appointments, patients also have access to our two advanced nurse practitioners (ANP’s). Appointments are all to book on the day. The ANP’s can assess and treat a wide range of minor, short term illnesses, in both adults and children over the age of 2, such as;
- Cough’s & sore throats
- Urine infection
- Skin complaints/ infections
- Emergency contraception
- Vaginal discharge
- Pain/ injury of neck/ shoulder/ back/ hip/ knee/ foot & hand
The ANP’s are also independent prescriber's which mean they can authorise medications.